Manager, Patient Services Functional Analyst
Company: Disability Solutions
Location: New Brunswick
Posted on: May 3, 2024
Job Description:
Working with UsChallenging. Meaningful. Life-changing. Those
aren't words that are usually associated with a job. But working at
Bristol Myers Squibb is anything but usual. Here, uniquely
interesting work happens every day, in every department. From
optimizing a production line to the latest breakthroughs in cell
therapy, this is work that transforms the lives of patients, and
the careers of those who do it. You'll get the chance to grow and
thrive through opportunities uncommon in scale and scope, alongside
high-achieving teams rich in diversity. Take your career farther
than you thought possible.Bristol Myers Squibb recognizes the
importance of balance and flexibility in our work environment. We
offer a wide variety of competitive benefits, services and programs
that provide our employees with the resources to pursue their
goals, both at work and in their personal lives. Read more:
careers.bms.com/working-with-us .Summary: BMS is looking for a full
time, experienced Patient Services Functional Analyst with
prominent experience on Salesforce technologies. Patient Services
Functional Analyst will be responsible for requirements, gap /
impact analysis, translation and documentation of new features
required on Global Patient Services application built on
Salesforce. This role will be responsible for strategy to translate
Cell Therapy 360 portals in different languages. Key
Responsibilities:
- Collaborate regularly with a diverse range of internal teams
including scheduling, partners, product management and provide
guidance on documenting business requirements in user stories.
- Requirement gap analysis and contribute to user stories
functional risk assessment.
- Functional verification of user stories before passing it to
the testing team.
- Collaborate with BMS Hyderabad team on user stories,
requirements clarification, in-sprint refinement, sprint
demos.
- Collaborate with technical and integration team on integration
mapping.
- Salesforce and Integration defect triage and helping technical
resources on defect management.
- Author GxP documentation like configuration specification, data
dictionary, user access and permissions as well as contribute to
user requirement specification.
- Assess new requirement impacts to translation and manage end to
end translation process from IT.
- Build strategy and execution for translating cell therapy 360
portals into new languages / markets.
- Collaborate with production support team on priority
defects.
- Mentor and guide the team on requirement management, sprint &
release demos.
- Keeps continuous improvement and process efficiencies in mind
when evaluating releases and enhancements. Education:
- Bachelor's degree: degree in computer science, management
information systems or related field, or equivalent
experience.
- Master's degree preferred. Work Experience:
- 5-7 years of experience in IT project execution and/or business
consulting on large enterprise implementations.
- 3+ years of experience in Salesforce Technology as Functional /
Business Analyst and having exposure to Salesforce
configurations.
- At least 2+ years of experience working in pharmaceutical
industry is preferred.
- Experience working with Onsite and Offshore teams.
- Experience on systems supporting multi-product, multi-regions
scheduling would be a plus.
- Experience on GxP systems Is preferred. Certifications:
- Salesforce Certified Administrator or Advanced Administrator
certification(s) a plus.
- Salesforce Certified Service Cloud Consultant certification(s)
a plus. Skills/Abilities:
- Excellent written and verbal communication skills,
interpersonal and collaborative skills.
- Ability to communicate complex information and concepts to
audiences at all levels in business and technical teams.
- Ability to manage a global team in a matrix organization.
- Ability to manage a complex vendor environment.
- Experience with Salesforce Platform.
- Experience with SDLC methodologies (Agile, SCRUM). If you come
across a role that intrigues you but doesn't perfectly line up with
your resume, we encourage you to apply anyway. You could be one
step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing CareersWith a single
vision as inspiring as Transforming patients' lives through
science--- , every BMS employee plays an integral role in work that
goes far beyond ordinary. Each of us is empowered to apply our
individual talents and unique perspectives in an inclusive culture,
promoting diversity in clinical trials, while our shared values of
passion, innovation, urgency, accountability, inclusion and
integrity bring out the highest potential of each of our
colleagues.On-site Protocol BMS has a diverse occupancy structure
that determines where an employee is required to conduct their
work. This structure includes site-essential, site-by-design,
field-based and remote-by-design jobs. The occupancy type that you
are assigned is determined by the nature and responsibilities of
your role: Site-essential roles require 100% of shifts onsite at
your assigned facility. Site-by-design roles may be eligible for a
hybrid work model with at least 50% onsite at your assigned
facility. For these roles, onsite presence is considered an
essential job function and is critical to collaboration,
innovation, productivity, and a positive Company culture. For
field-based and remote-by-design roles the ability to physically
travel to visit customers, patients or business partners and to
attend meetings on behalf of BMS as directed is an essential job
function. BMS is dedicated to ensuring that people with
disabilities can excel through a transparent recruitment process,
reasonable workplace accommodations/adjustments and ongoing support
in their roles. Applicants can request a reasonable workplace
accommodation/adjustment prior to accepting a job offer. If you
require reasonable accommodations/adjustments in completing this
application, or in any part of the recruitment process, direct your
inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/
eeo -accessibility to access our complete Equal Employment
Opportunity statement. BMS cares about your well-being and the
well-being of our staff, customers, patients, and communities. As a
result, the Company strongly recommends that all employees be fully
vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest
and conviction records, pursuant to applicable laws in your
area.Any data processed in connection with role applications will
be treated in accordance with applicable data privacy policies and
regulations.
Keywords: Disability Solutions, Edison , Manager, Patient Services Functional Analyst, Executive , New Brunswick, New Jersey
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