Sr. Director Customer Excellence
Company: Advantage Solutions
Location: New York
Posted on: October 20, 2024
Job Description:
Sr. Director Customer Excellence
Job Locations
US-NY-New York - US-IL-Chicago - US-TX-Austin
Primary Posting Location : City
New York
Primary Posting Location : State/Province
NY
Primary Posting Location : Postal Code
10001
Primary Posting Location : Country
US
Requisition ID
2024-433815
Position Type
Full Time
Category
Client Services/Account Management
Minimum
USD $120,000.00/Yr.
Maximum
USD $150,000.00/Yr.
Summary
Advantage Unified Commerce is built to be the world's most
effective commerce marketing agency. We
bring integration to a layered and siloed landscape, unifying
strategy, analytics, creative, media,
ecommerce, and trade marketing to unlock commerce potential for
some of the world's best-known
brands. From Retail Media Networks and social commerce to last-mile
delivery and in-store activation, we
are everywhere that people shop and buy.
Our Sr. Director, Customer Excellence - Grocery is responsible for
developing in-depth knowledge and
relationships with these retailers. Working in lock step Sales,
Media, and Marketing teams to deliver
retailer-based strategies that inspire, innovate ignite growth for
both our Customers and Clients. A
seasoned Shopper Marketing expert, the ideal candidate is well
versed in the Omni-channel landscape,
retailer nuances and important relationship between sales and
marketing. S/he is responsible for leading
the agency's efforts in driving retail innovation and Shopper
Centric Branding that delivers results for our
clients. CORE RESPONSIBILITIES
- Manage a book of business comprised of
multiple commerce media clients.
- Lead the partnership management along with Annual Planning
Process on behalf of the agency.
- Assist clients in their annual JBP discussions within this
retail vertical.
- Deliver ongoing thought leadership to assist clients' business
strategies with key retailers.
- Act as a change agent/impact player from both an internal and
external perspective - contributing to
both client and agency performance.
- Lead collaboration across internal and external teams to drive
innovation at retail spanning shopper
marketers, sales teams, and insights teams.
- Develop annual business plan, setting short- and long-term
strategic courses for growth of assigned
business.
- Build strong relationships with both client and retailer while
working closely with cross-functional
teams including consumer marketing, trade development, operations,
merchandising, and category
managers, directors, and buyers.
- Identify opportunities within your assigned retailer and share
this learning on an ongoing basis with
your Retail and Client Leadership teams.
- Embrace the new ONE Advantage mission to unify agency resources
and embrace a new model for
Shopper Centric BrandingQUALIFICATIONS
- Bachelor's degree in advertising, marketing, business, or
related field - MBA preferred.
- Minimum of 8 years of marketing or advertising experience with
grocery retailers
- Dynamic personality able to effectively engage and influence a
variety of audiences.
- A wealth of industry knowledge including current trends,
consumer packaged goods and retailer
information, and business philosophies
- Motivational leadership, inspiring team to deliver top
performance every day against assigned
business.
- Strategic thinking in the development of Shopper Marketing
programs and management of day-
to-day business
- Sound decision making skills.
- Passion about business and dissatisfaction with status quo -
always thinking of ways to
improve/grow assigned client/business.
- Strong listening skills and attention to detail
- Excellent verbal, written, presentation and interpersonal
skills.
- Desire to dig in and do what is needed to get the job done
right.
- Some travel is required.SUPERVISORY RESPONSIBILITIES
- Hires, retains, trains, coaches, guides, directs, and develops
direct reports using company-wide
processes, tools and resources
- May delegate work of others and provide guidance, direction and
mentoring to indirect reportsTRAVEL AND/OR DRIVING REQUIREMENTS
- Travel is an essential duty and function of this job. Driving
is not an essential duty or function of this
job.
- Travel up to 20%ADDITIONAL INFORMATION REGARDING JOB DUTIES AND
DESCRIPTIONS
Job duties include additional responsibilities as assigned by one's
supervisor or another manager
related to the position/department. This job description is meant
to describe the general nature and
level of work being performed; it is not intended to be construed
as an exhaustive list of all
responsibilities, duties and skills required for the position. AUC
reserves the right at any time with or
without notice to alter or change job responsibilities, reassign,
or transfer job position or assign
additional job responsibilities, subject to applicable law. AUC
shall provide reasonable
accommodations of known disabilities to enable a qualified
applicant or employee to apply for
employment, perform the essential functions of the job, or enjoy
the benefits and privileges of
employment as required by the law. Job Will Remain Open Until
Filled
Responsibilities
The Company is one of North America's leading sales and marketing
agencies specializing in outsourced sales, merchandising, category
management and marketing services to manufacturers, suppliers and
producers of food products and consumer packaged goods. The Company
services a variety of trade channels including grocery, mass
merchandise, specialty, convenience, drug, dollar, club, hardware,
consumer electronics and home centers. We bridge the gap between
manufacturers and retailers, providing consumers access to the best
products available in the marketplace today. Job Duty
- Oversees department performance as measured against major KPIs
and goals; monitors trends to proactively identify risks and
opportunities
- Owns resource allocation and planning decisions for the Account
Services team
- Manages Account Services employee relations, working in
conjunction with People & Culture to facilitate teamwork and
address questions and conflicts
- Responsible for Account Services financial management,
including client forecasting/projections, budgets, and billing
- Fosters a high performance and high-quality environment to
produce excellent results for our clients
- Coaches people managers in all aspects with in Account Services
on leading teams effectively while also driving employee
engagement
- Collaborates with the leadership team to develop, track, and
achieve departmental goals Supervisory Responsibilities Direct
Reports- Hires, retains, trains, coaches, guides, directs, and
develops direct reports using company-wide processes, tools and
resources Indirect Reports- May delegate work of others and provide
guidance, direction and mentoring to indirect reports Travel and/or
Driving Requirements - Travel and Driving are not essential duties
or functions of this job Minimum Qualifications The following are
the minimum job-related qualifications which an individual needs in
order to successfully perform the essential duties and
responsibilities of the jobEducation Level: (Required): Bachelor's
Degree or equivalent experience Field of Study/Area of
Experience10+ Years of experience in account or management
experience in PPC advertising, preferably managing multi-million
dollar budget SEM programs through Google AdWords and Bing
AdsRetail experience, including but not limited to: eCommerce;
merchandising and promotions; multi-channel marketing; branding a
plus Skills, Knowledge and Abilities
- Proven people manager skills developing employees and
optimizing organizational effectiveness, including a minimum of two
years building and leading teams
- Strong track record of delivering outstanding service to
clients, both internal and external, as well as business results
and ROI
- Demonstrated ability to improve existing systems and implement
new structures to build an effective learning environment
- Ability to communicate complex data with clarity and
simplicity
- Strong problem-solving and analytical skills
- Keen eye for excellent client service and account
performance
- Creative self-start with strong relationship, organization,
negotiation, and problem solving skills
- Able to work with third party properties, agencies, suppliers
and media organizationsEnvironmental & Physical Requirements Office
/ Sedentary RequirementsIncumbent must be able to perform the
essential functions of the job. Work is performed primarily in an
office environment. Typically requires the ability to sit for
extended periods of time (66%+ each day), ability to hear the
telephone, ability to enter data on a computer and may also require
the ability to lift up to 10 pounds. Job duties include additional
responsibilities as assigned by one's supervisor or other manager
related to the position/department. This job description is meant
to describe the general nature and level of work being performed;
it is not intended to be construed as an exhaustive list of all
responsibilities, duties and skills required for the position. The
Company reserves the right at any time with or without notice to
alter or change job responsibilities, reassign or transfer job
position or assign additional job responsibilities, subject to
applicable law. The Company shall provide reasonable accommodations
of known disabilities to enable a qualified applicant or employee
to apply for employment, perform the essential functions of the
job, or enjoy the benefits and privileges of employment as required
by the law. Any estimate, schedule, or guideline provided to
associates in this job description or elsewhere in connection with
their jobs is only intended to help describe job duties and for
planning purposes. Regardless of any such estimate, schedule, or
guideline, associates must always record all time worked for our
company (which includes but is not limited to on-site work time in
an assigned store, office, or other work location; required waiting
time; administrative time; and work-related travel time).
Important Information
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
position. They are not intended to be an exhaustive list of all
responsibilities, duties and skills required of associates so
classified.The Company is committed to providing equal opportunity
in all employment practices without regard to age, race, color,
national origin, sex, sexual orientation, religion, physical or
mental disability, or any other category protected by law. As part
of this commitment, the Company shall provide reasonable
accommodations of known disabilities to enable an applicant or
employee to apply for employment, perform the essential functions
of the job, or enjoy the benefits and privileges of employment as
required by the law.
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Keywords: Advantage Solutions, Edison , Sr. Director Customer Excellence, Executive , New York, New Jersey
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